Privacy Policy

Thank you for choosing Graham Garage Doors. Your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit https://www.grahamgaragedoors.net/ (the “Site”) or interact with us through our services, including communication via text messaging enabled through our phone app powered by Nextiva.


By accessing or using the Site, services, or providing your information to us, you agree to the terms outlined in this Privacy Policy.


1. Information We Collect


We may collect personal information that you voluntarily provide or that is automatically collected as you use the Site or our services. This information may include:



a. Personal Information You Provide


  • Contact Information: Name, address, email address, phone number
  • Service Requests: Details about your garage door service needs
  • Account Credentials: Username and password (if you register for an account)
  • Communications: Messages you send via forms, email, chat, or text messaging



b. Automatically Collected Information


  • Device and Usage Information: IP address, device type, browser type, pages visited, time and date of visit
  • Cookies and Tracking Technologies: To improve user experience, analyze trends, and administer the website



c. Text Messaging Information


If you choose to enable text messaging services via our phone app integrated with Nextiva:


  • Phone number
  • Service confirmation messages
  • Messaging preferences and consent status



2. How We Use Your Information


We use the information we collect for various legitimate business purposes, including to:


  • Provide and improve our services
  • Respond to your inquiries and fulfill service requests
  • Communicate with you, including by phone, email, and SMS/text messaging
  • Verify your identity when required
  • Personalize your experience on our Site
  • Analyze usage and performance of our Site



Text Messaging and Nextiva


By providing your phone number and opting in, you consent to receive text messages related to:


  • Service confirmations
  • Appointment reminders
  • Updates and alerts regarding your service requests
  • Verification and authentication (e.g., two-factor authentication if offered)


Text messaging services are provided through Nextiva. Standard message and data rates may apply. You may opt out of text messaging at any time by replying STOP or contacting us directly.


3. How We Share Your Information


We do not sell your personal information. We may share your information with:


  • Service Providers: Companies that help us operate the Site and perform services (e.g., hosting, analytics, communications platforms like Nextiva)
  • Legal and Compliance: When required by law or to protect our rights
  • Business Transfers: In connection with a sale, merger, or acquisition


We require all service providers to protect your data and to use it only for permitted purposes.


4. Cookies and Tracking Technologies


We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze trends, and administer the Site. You may control cookie preferences through your browser settings.


5. Data Security


We implement reasonable security measures designed to protect your personal information. However, no electronic transmission or storage is perfectly secure — we cannot guarantee absolute security.


6. Your Rights and Choices


Depending on your location and applicable law, you may have rights regarding your personal information, including:


  • Accessing your personal data
  • Correcting or updating inaccuracies
  • Deleting personal data
  • Withdrawing consent


To exercise any rights or for privacy-related questions, contact us at the information below.


7. Third-Party Links


Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.


8. Contact Us


If you have questions or concerns about this Privacy Policy or your personal information:


Graham Garage Doors

Website: https://www.grahamgaragedoors.net/

Email: info@grahamgaragedoors.net

Phone:

Bay Area: (925) 344-1274

Sacramento: (916) 778-6404